Returns
Our Lifteime Promise is simple and uncomplicated: If any of our products ever break, wear out, or fail to exceed your every expectation — we will replace it with a new or similar product FOR LIFE.
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What You Should Know:
We strive to ensure you are 100% satisfied with every StewMac purchase. If you're ever unhappy with your order, we’ll find a solution—guaranteed!
Who is Eligible?
Both our Lifetime Promise and Return Policy apply only to the original purchaser. Unfortunately, these policies are not extended to items sold or gifted on the secondary market.
Not sure if your purchase is covered? please Contact StewMac Support, and we’ll help you.
Refunds vs. Lifetime Promise
Refunds differ from our Lifetime Promise. A refund is when you return an item for monetary reimbursement (via the original payment method) or for StewMac credit if your payment method is no longer valid.
Refund Policy Details:
- Items must be unaltered and unused and returned within 365 days of purchase.
- Tonewood must be in pristine, unworked condition (no sanding, cutting, or other modifications).
Return Process:
- Find Contact Us at the bottom of the StewMac Support window, and select Returns.
- We will email you a Return Merchandise Authorization (RMA) for you to include with your return shipment.
- Ship the product back within 60 business days after receiving the RMA.
Once we receive your return, we’ll review the item’s condition. Altered or worked items may result in adjusted compensation.
Refunds typically process within 5–7 business days after receipt.
Return Shipping
For both refunds and our Lifetime Promise, you are responsible for the return shipping costs unless you are a member of our StewMAX program. StewMAX members are entitled to free standard shipments and free return shipping.
- Domestic StewMAX members: we will provide you with a prepaid shipping label.
- International StewMAX members: we cannot generate prepaid labels for international returns, but we will gladly reimburse you for the costs. All we need is a copy of the receipt emailed to us and we will issue a refund back to the method of payment that was used on the original order.
Non-Refundable Items
Certain items are excluded from refunds, including:
- Products no longer in their original, unworked condition.
- Consumables (sandpaper, finishes, glue, polishes, cleaners, etc.).
Additionally, some kits and products requiring assembly or finishing (e.g., pedal kits, amp kits, guitar kits) cannot be restocked once started. In these cases, we offer gift cards or replacements instead of refunds.
Order Issues
If you receive an item that is damaged, defective, or incorrect, contact us immediately and we'll replace it at no cost:
- Find Contact Us at the bottom of the StewMac Support window, and select Issues with an Order.
- In some cases, we may ask for pictures to confirm the issue and improve quality control.
For missing or incorrect items, we’ll ship the correct product immediately.
Additional Acknowledgements
- Products purchased through third-party partners or e-marketplaces must be returned through those sites and will follow their return policies.
- While the vast majority of our customers appreciate and abide by the spirit of our Lifetime Promise and refund policies, we reserve the right to monitor and limit returns in cases of suspected abuse. This includes patterns of excessive or fraudulent returns.
Need Help?
We appreciate your business and hope you are happy with your purchase. If you have any other questions, please Contact StewMac Support with the Need Help? widget at the bottom right of this page.